Cancellation policy

CANCELLATIONS

In the event of cancellation, Guests may be due a partial refund which is dependent on when notice of cancellation is given before the holiday start date.

1.   If the Guest terminates this Agreement (i.e. cancels the booking) more than 8 weeks before the Start Date the Host shall refund the full amount paid (including the Deposit).

2.   If the Guest terminates this Agreement between 4 and 8 weeks before the Start Date the Rent and any other applicable fee will be refunded minus the Booking Deposit

3.   If the Guest terminates this Agreement between 2 and 4 weeks before the Start Date any applicable fees and 25% of the rent will be refunded unless the stay is successfully rebooked in which case the rent will be refunded minus the Booking Deposit

4.   If the Guest terminates this Agreement less than 2 weeks before the Start Date any applicable fees will be refunded but there will be no refund of the Rent.

5.   If the Guest has not paid the Rent by the date that the balance of the Rent is due, the Guest will be deemed to have terminated the Agreement and the Booking Deposit will not be refundable. 

6.   If a refund is due, it will be paid within 15 working days of cancellation.

7.   We reserve the right to change these terms as required. The terms at the time of the guests booking will continue to apply.

UNAVAILABILITY OF THE PROPERTY

1.   In the event of the Property becoming unavailable (such as due to fire or flooding), we will endeavour to provide the Guest with suitable alternative Property or will refund all monies paid, or a proportion in the case of curtailment.

2.   We cannot, however, pay any compensation or expenses as a consequence of such an event.

ALTERATIONS TO BOOKINGS

A Guest requiring a booking to be altered once the booking has been confirmed may incur a £30 admin fee and is subject to agreement.